Details and care+
For best results and to preserve quality we recommend that you use the following washing instructions:
- Hand wash in cold water separately.
- Lay flat to dry.
- Do not tumble dry.
- Do not machine wash.
How to wear it+
- Acrylic fabric.
- Soft fabric.
- Knitted sweater dress.
- Loose fit.
Size details and measurements+
Shipping and returns+
Customers are able to return items within 14 days from when the order was received for a store credit. Please note that only the value of the goods will be credited.
Parooz Fashions is not responsible for any shipping charges that may occur from a return. Shipping charges for returning any item(s) will be at the customer’s own cost.
Please follow the below instructions and return your item(s) within 14 days of receipt to the address below only. Goods sent to the post office will not be collected.
Return address: 19, 4th Avenue, Parkhurst, 2193, Johannesburg.
- Returns must be received in new, unworn and unwashed condition with all tags attached.
- If shoes, the items are unworn and show no signs of wear.
- Shoes must be tried on indoors and have no marks or damage.
- Shoes must be returned in original box and/or shoe bags with no damage to packaging.
- No makeup transfer or stains of any kind to be on item(s). Please take good care to avoid the transfer of makeup onto item(s) when trying on.
- No exchanges on sale item(s), swimwear, bodysuits, or any jewellery / accessories.
- No refunds, unless item(s) is proven to be faulty or have a default. This happens rarely.
Item(s) that do not meet the above criteria or are non-returnable will be denied. Parooz Fashions reserves the right to not grant a credit note if all of the above criteria’s are not met.
Once we have received your item(s) back, you will be notified via email at the email address listed on your account when the order was placed. A credit slip will be processed within 7 working days of receiving the package back and a credit note will be emailed to you.
Alternatively the item(s) can be taken directly to the store where a credit note/ exchange will be processed directly to you.
RETURNS TO THE STORE LOCATION
Online purchases can be exchanged at our store location, 19, 4th Avenue, Parkhurst, 2193, Johannesburg.
Item(s) must be returned within 14 days of purchase and must be new, unworn and unwashed. Tags must be on item(s). No make up transfer or damage of any kind to be on item(s). Item(s) that do not meet these criteria are non-returnable and will be denied.
Item(s) can we exchanged for something else or for a credit note to be used at a later stage. No refunds.
The following items are non-returnable & credit slips will not be issued for the following:
- All Jewellery & Accessories.
- All Hats.
- All Interior Items.
- All Sale Items.
- All Swimwear.
- All Bodysuits.
Please note the reason we cannot exchange or give you a credit note on any grooming products, jewellery or swimwear is for health and hygiene reasons.
If you wish to exchange item(s) please email firstname.lastname@example.org. Our policy states that item(s) must be returned to our address within 14 days of receiving goods & all returns are at customers own cost.
Please state your name, email address, phone number, physical address, & order number. We will reply confirming receipt of your email. Once we have received and checked returned item(s), we will send you a credit note via email within 7 working days.
If you require any additional information regarding your return, please feel free to contact us at email@example.com.
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